[[troubleshooting]] = Troubleshooting [partintro] -- This section provides a series of troubleshooting solutions aimed at helping users fix problems that an {es} deployment might encounter. Several troubleshooting issues can be diagnosed using the <>. If none of these solutions relate to your issue, you can still get help: * For users with an active subscription, you can get help in several ways: ** Go directly to the http://support.elastic.co[Support Portal] ** From the {ess} Console, go to the https://cloud.elastic.co/support{ess-baymax}[Support page], or select the support icon that looks like a life preserver on any page. ** Contact us by email: support@elastic.co + [TIP] ==== If you contact us by email, use the email address that you registered with so that we can help you more quickly. If you are using a distribution list as your registered email, you can also register a second email address with us. Just open a case to let us know the name and email address you want to add. ==== * For users without an active subscription, visit the https://discuss.elastic.co/[Elastic community forums] and get answers from the experts in the community, including people from Elastic. -- include::troubleshooting/data/increase-shard-limit.asciidoc[] include::troubleshooting/data/increase-cluster-shard-limit.asciidoc[] include::troubleshooting/data/enable-index-allocation.asciidoc[] include::troubleshooting/data/enable-cluster-allocation.asciidoc[] include::troubleshooting/data/data-tiers-mixed-with-node-attr.asciidoc[] include::troubleshooting/data/diagnose-unassigned-shards.asciidoc[] include::monitoring/troubleshooting.asciidoc[] include::transform/troubleshooting.asciidoc[leveloffset=+1] include::../../x-pack/docs/en/watcher/troubleshooting.asciidoc[]