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* Adding Getting Help section Add getting help section in the troubleshooting guide to be pointed by health API when issues are too complicated to be addressed. This is taken from https://www.elastic.co/guide/en/cloud/current/ec-get-help.html, someone might want to elaborate it a bit more? * Fix broken partintro, modify headings, and update wording Co-authored-by: Adam Locke <adam.locke@elastic.co>
30 lines
1.3 KiB
Text
30 lines
1.3 KiB
Text
[role="xpack"]
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[[transform-troubleshooting]]
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= Troubleshooting {transforms}
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[subs="attributes"]
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Use the information in this section to troubleshoot common problems.
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For issues that you cannot fix yourself … we’re here to help.
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If you are an existing Elastic customer with a support contract, please create
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a ticket in the
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https://support.elastic.co/customers/s/login/[Elastic Support portal].
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Or post in the https://discuss.elastic.co/[Elastic forum].
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If you encounter problems with your {transforms}, you can gather more
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information from the following files and APIs:
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* Lightweight audit messages are stored in `.transform-notifications-read`. Search
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by your `transform_id`.
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* The <<get-transform-stats,get {transform} statistics API>> provides
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information about the {transform} status and failures.
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* If the {transform} exists as a task, you can use the
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<<tasks,task management API>> to gather task information. For example:
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`GET _tasks?actions=data_frame/transforms*&detailed`. Typically, the task exists
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when the {transform} is in a started or failed state.
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* The {es} logs from the node that was running the {transform} might
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also contain useful information. You can identify the node from the notification
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messages. Alternatively, if the task still exists, you can get that information
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from the get {transform} statistics API. For more information, see
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<<logging>>.
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