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# Backport This will backport the following commits from `main` to `8.9`: - [[DOCS] Add lens visualizations to cases from dashboards (#161818)](https://github.com/elastic/kibana/pull/161818) <!--- Backport version: 8.9.7 --> ### Questions ? Please refer to the [Backport tool documentation](https://github.com/sqren/backport) <!--BACKPORT [{"author":{"name":"Lisa Cawley","email":"lcawley@elastic.co"},"sourceCommit":{"committedDate":"2023-07-13T14:49:26Z","message":"[DOCS] Add lens visualizations to cases from dashboards (#161818)","sha":"69f7b542037d0aab9203d662342543d1ec429d19","branchLabelMapping":{"^v8.10.0$":"main","^v(\\d+).(\\d+).\\d+$":"$1.$2"}},"sourcePullRequest":{"labels":["release_note:skip","Team:ResponseOps","docs","Feature:Cases","v8.9.0","v8.10.0"],"number":161818,"url":"https://github.com/elastic/kibana/pull/161818","mergeCommit":{"message":"[DOCS] Add lens visualizations to cases from dashboards (#161818)","sha":"69f7b542037d0aab9203d662342543d1ec429d19"}},"sourceBranch":"main","suggestedTargetBranches":["8.9"],"targetPullRequestStates":[{"branch":"8.9","label":"v8.9.0","labelRegex":"^v(\\d+).(\\d+).\\d+$","isSourceBranch":false,"state":"NOT_CREATED"},{"branch":"main","label":"v8.10.0","labelRegex":"^v8.10.0$","isSourceBranch":true,"state":"MERGED","url":"https://github.com/elastic/kibana/pull/161818","number":161818,"mergeCommit":{"message":"[DOCS] Add lens visualizations to cases from dashboards (#161818)","sha":"69f7b542037d0aab9203d662342543d1ec429d19"}}]}] BACKPORT--> --------- Co-authored-by: Lisa Cawley <lcawley@elastic.co>
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[[manage-cases]]
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== Open and manage cases
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:frontmatter-description: Create a case then add files, visualizations, and user notifications.
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:frontmatter-tags-products: [kibana]
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:frontmatter-tags-content-type: [how-to]
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:frontmatter-tags-user-goals: [analyze]
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preview::[]
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[[open-case]]
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@ -72,8 +77,9 @@ go back to your case.
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. Click *Add Comment* to add the visualization to your case.
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After a visualization has been added to a case, you can modify or interact with
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it by clicking the *Open Visualization* option in the comment menu.
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Alternatively, while viewing a <<dashboard,dashboard>> you can open a panel's menu then click *More > Add to existing case* or *More > Add to new case*.
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After a visualization has been added to a case, you can modify or interact with it by clicking the *Open Visualization* option in the case's comment menu.
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[[add-case-notifications]]
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=== Add email notifications
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@ -18,10 +18,14 @@ These features are all available for cases in *{stack-manage-app}*, *{observabil
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There's a new category field to enable better case classification and a better understanding of the overall distribution and trends within different areas of a case management system.
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It is also simpler to add visualizations to cases:
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[role="screenshot"]
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image::images/case-visualizations.png[A Dashboard panel's menu options for adding visualizations to cases]
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The email notification that occurs when a user is assigned to a case has also been enhanced:
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[role="screenshot"]
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image::images/case-notification.png[Example email with case name, description, tags, and link]
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image::images/case-notification.png[Example email with case name, description, tags, and link,width=60%]
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To learn more, check out cases in the {observability-guide}/create-cases.html[{observability}], <<cases,{stack-manage-app}>>, or {security-guide}/cases-overview.html[{security-app}].
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